Spotly Support
How can we help?
Find quick answers below or email us. We want every puzzle to feel calm, clear, and fun.
Contact us
Email Spotly Support
aetherionhq+spotly-support@gmail.com
Please include your device model, iOS version, Spotly version, and a short description of what happened. Screenshots are welcome, but never send passwords or payment details.
Frequently asked questions
How do hints work?
Every puzzle includes two free hints. After those are used, you may choose to watch a rewarded ad for an additional hint when an ad is available.
Why is an ad unavailable?
Ads require an internet connection and may not always be available in every region. If an ad cannot load, gameplay remains available. Try again later or check your connection.
What does Remove Ads include?
Remove Ads is a one-time purchase that permanently removes automatic interstitial ads for the purchasing Apple account. Rewarded ads for optional extra hints remain available by choice.
How do I restore my purchase?
Open Spotly, go to Settings, and tap Restore Purchases. Make sure the device is signed in to the same Apple account used for the original purchase.
Where is my progress stored?
Puzzle progress, preferences, and gameplay totals are stored locally on your device. Removing the app may remove this local progress.
How do I manage ad privacy choices?
When required in your region, open Settings and select Ad Privacy Choices. iOS tracking permission can also be changed in the device’s Settings app.
Developer information
Spotly is developed and supported by Ching-Che Chang in the United States. For app issues, feedback, or feature requests, contact aetherionhq+spotly-support@gmail.com.